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Technical Support team is ready and available daily to help
you with your technical and training needs. They are well trained
with expertise in handling your specific needs with minimum
response time. We are committed to providing full product support
for maintenance, installation, troubleshooting and billing issues
just to name a few. We want 100% client satisfaction! |
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Existing
Clients |
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If
you need technical support, please complete the following steps.
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1 |
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Call Technical Support @ 845-634-4400 |
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a. We will diagnose problem and determine
if we can resolve it by logging on to LogMeIn123.com. If so,
go to step 2, we will provide you with a 6-digit code to enter.
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2 |
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Go to: www.LogMeIn123.com
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a. The LogMeIn
Rescue screen appears |
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3 |
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Under the "Support
Connection" heading, enter the code provided by our Technical
Support team in the "Enter your 6-digit
code" field. |
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4 |
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Click "Start
Download"
button |
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a. A box appears
"Do you want to Run or Save"
Support LogMeIn...
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5 |
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Click "Run" |
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a. "EBS
Medical Solutions" box will appear allowing us to connect.
It reads:
"A support representative will be
with you shortly"
b. Wait for the next instruction
which reads:
"Support session established with
MCS Technician"
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6 |
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MCS Technician is waiting for permission
to gain access. |
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a. An EBS
Medical Solutions box appears in the middle of the
screen 2 times
Click OK, click
OK
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From
this point, the technician will advise you if any additional
information is required. |
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